Frequently Asked Questions
Hopefully these frequently asked questions will help if you have any queries, if you still need help then please get in touch at email@example.com
At the start of each month subscribers are sent a new book from leading authors, adventurers and independent publishers.
Our 2 monthly subscription renews automatically, unless you pause or cancel.
With 4, 6 or 12 month subscriptions, you can choose whether they renew automatically, or are a one off payment.
Most of our subscribers are on the 2 month subscription.
This is probably the best option unless your income is irregular or you're buying as a gift.
New subscribers to our 2 month subscription can use a discount code to get the first month on us, so this is usually the cheaper option.
You can cancel at anytime, or skip a month or two forward if you have a stack of unread books.
The subscription fee is £25 every 2 months, plus £3.90 post & packing every 2 months.
The cost is the same for 4 months and 6 months, just x2 and x3, paid up front.
If you start a 12 month subscription, you get a free month as a thank you included in the fee, with no need for a discount code.
Renewal fees are taken on the 2nd of the month. How often they are taken depends on which subscription you are on: every 2, 4, 6 or 12 months.
You will always get an email notifying you when a payment is due.
This email also allows you to skip a couple of months, swap to a different delivery address, a different subscription or payment method. Or to cancel.
New orders are shipped on Mondays, Wednesdays and Fridays.
Orders for existing subscribers are shipped around the 3rd or 4th of the month and arrive around the 10th.
No, that's part of the adventure!
But you can see some of the books we have featured in the past in our back issue store.
You will receive a cardboard envelope, containing this month's Ink, plus a handwritten letter with the story behind this month's selection.
This is not a regular 'box scheme'. It is not a clever way of selling you stuff you don't need and wouldn't have bought.
It's a simple way to inspire a life of adventures in harmony with the natural world.
Yes. We've never had an issue yet that hasn't fitted through a regular sized letterbox. So no annoying trips to the post office.
If you've subscribed, but we send a book you already have, just let us know and we'll refund that month and you can keep the book to pass on to someone else!
Yes, of course, you are free to cancel at any time.
If you have paid for future months when you cancel, we'll still send these out to you. You get what you paid for, simple as that.
No problem. Get in touch asap and we'll refund you for any orders which have yet to ship and cancel future payments and shipments.
You can update your shipping address anytime online, using the link in your first order confirmation.
Or just let us know and we will update it for you.
The first email you get from us confirming your subscription has a link to your profile where you can manage your subscription.
Each renewal email also has a link to manage your subscription.
These links are best viewed on your desktop, or by rotating your phone to horizonal.
Yes, we accept PayPal along with credit & debit cards.
Many of our subscribers use PayPal as it provides an extra level of control.
Yes, our No Worries Guarantee means you can purchase in
complete confidence that we'll sort you out, whatever goes wrong.
If an issue gets lost in the post, we'll send a replacement.
If you already have an issue, we'll send a refund.
If a payment was taken when you meant to cancel, we'll send a refund.
Whatever the problem, we'll see you right.
No we don't.
The absorbing experience of losing yourself in the pages of a publication can't be matched by a glowing screen.
Yes, we accept Apple Pay along with credit & debit cards.
You need to checkout on an iPhone, or Mac.
Apple Pay is unavailable in some countries.
Choose our 'Gift one-off payment' option.
We will gift wrap the book and include a card with the message of your choice if you want, and place both inside a large cardboard envelope for postage.
This maintains the sense of mystery when when the envelope arrives, but all will become clear when they open the card and wrapping on the big day.
If you want to add a message, reply to your shipping confirmation email with your message.
Choose the 'Gift one-off payment' and we will include a card with your message.
Please reply to your order confirmation, or email firstname.lastname@example.org with the message you would like including.
If we don't hear from you with a message, our founder Tim will write a personal message in the card.
New orders are shipped in batches on Monday, Wednesday and Friday, and arrive in 2-4 days.
If you need it urgently, drop us an email. We can usually make a next day delivery happen.
If you place a Christmas Gift order in November, you will recieve both November and December's issues to hand over, or sent direct to the recipient, unless you let us know you want to start with December's book.
Please email email@example.com if you don't want the subscription to start with the current month's book.
We can delay the subscription to start whenever you like, but you need to let us know otherwise it will start right away.
Use your own address for shipping if you want the first issue to come to you. You can swap to the recipient's shipping address for future deliveries.
Use the recipient's address for shipping if you want every issue to go direct to them.
We can include a explanatory card and message, just drop us an email to firstname.lastname@example.org
Use your own email address, or the recipient will get emails confirming your order the moment you place it, and when it's shipped.
You can change this to the recipient's email once they have received the first issue.
You will recieve an email from us with a link to your customer portal shortly after ordering. This allows you to manage the subscription and change email and postal addresses yourself.
We're always happy to make any changes for you, just drop us an email.
If you choose a one-off payment, the subscription will not automatically renew.
However, the same system which handles repeat payments also splits one-off payments into monthly deliveries, and this generates a product reference which mentions 'auto-renew'.